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This Privacy Policy explains what account and transaction data 258jili collects when you use our platform, how we store it, and the choices available to you. It applies to your account registration, wallet activity including InstaPay and PESONet transfers, and any support interactions you initiate with us.
When you open an account with us, we collect the information you submit during registration — your name, contact details and the credentials you set. During wallet activity, transaction references associated with InstaPay, PESONet and Bank Transfer are recorded as part of your account history; we do not store full payment-provider credentials on our side. Each time you load the platform on your device, standard session data such as device type, browser version and session duration is logged automatically to keep the service functioning correctly. We use this data to process your account, respond to support requests and, where you have given consent, to send account-relevant notifications. We do not sell personal data to third parties. Sharing occurs only where required to process a transaction you initiated, to meet an obligation under applicable law, or to respond to a verified legal request. The specific obligations that apply depend on local law and the eligible region from which you access the platform. Where a third-party service — such as a payment gateway facilitating your Bank Transfer — processes your data, that party's own policy governs their handling of it. We keep your data only for as long as your account is active or as required under applicable retention rules.
Transaction references for InstaPay deposits and withdrawals appear in your account wallet history. We record the reference and amount; the payment provider holds the full transfer detail on their side.
PESONet batch-settlement references are logged against your account in the same way. If a PESONet entry needs to be queried, the reference in your wallet history is the starting point for any support request.
For Bank Transfer transactions, we retain the reference number and account-level confirmation. Full bank account numbers are handled by the banking partner, not stored by us.
Not every service you reach from this platform is covered by this policy. The table below sets out what falls inside our policy and what is governed elsewhere, so you know exactly where to direct a data question.
Your login credentials, session activity and account preferences are fully within the scope of this policy. Any data question about these areas should be directed to our support channel.
Transaction references recorded in your account wallet — including InstaPay and PESONet entries — are covered here. The payment provider's own privacy terms govern the data held on their infrastructure.
Game session data generated when you access titles on the platform is logged at the account level and covered by this policy. Game providers hold separate server-side records subject to their own terms.
External links, payment gateways and identity-verification services operate under their own privacy policies. Once you leave the 258jili platform, this policy no longer applies to the data handled by that third party.
You have concrete actions available to you under this policy. Reviewing what we hold starts with your account dashboard — the profile section shows the personal details on record for your account. If anything is incorrect, you can update standard fields directly in the account settings page without contacting support. For details that cannot be changed through self-service — such as identity-verification records or historical transaction logs — you can submit a written request through our support channel and we will respond according to the process set out below. You also have the right to ask what data we hold, to request a correction and, in circumstances permitted by applicable law, to request deletion. Data-deletion requests that conflict with a legal retention requirement cannot always be fulfilled in full; we will tell you which parts can be actioned and which cannot, with the reason. Every data request is handled through the same support path, and we aim to acknowledge receipt promptly.
Log into your account and check the profile and wallet sections. The information shown there is the live record we hold. Session and transaction history is also visible without a separate request.
Standard fields — contact number, email address, display name — can be edited in account settings. Changes take effect on save; a verification step may be shown for security-sensitive fields.
If you want to know more about a specific data record or cannot locate something you expect to see, raise a query through live chat or email support. Reference your account ID in the message to speed up the response.
Deletion requests are handled case by case. Submit the request in writing via our support email. We will confirm what can be removed, note any retention obligations that apply and complete the action within the timeframe required by applicable law.
Privacy questions are handled through the same support channels as account and payment queries. When you contact us about a data matter, include your account ID and a clear description of the request so we can locate the right records without back-and-forth delays.
Open the live chat widget from any page while logged into your account. State that your query is a privacy or data request at the start of the conversation so the agent routes it correctly.
Send written data requests, correction notices or deletion requests to our support email address, which is displayed in the Contact Us section of your account dashboard after login.
The current state of your personal records and transaction history is shown in your account dashboard after login. Check there first — many data questions can be resolved without opening a support ticket.
We apply access controls and encryption in transit to the personal data stored against your account. Cookie and tracking technologies are used to maintain your session, remember preferences and monitor for unusual account activity — not to build advertising profiles. You can manage cookie preferences through the settings shown in your browser; note that disabling certain cookies may affect how account features function on your device. Account data is retained while your account remains active. When an account is closed, we follow the retention schedule required by applicable law before deletion. Our internal team members access personal data only on a need-to-know basis tied to their support or compliance role.
Information sent between your device and our platform — including login credentials and wallet transaction details — travels over an encrypted connection. This applies whether you are on a mobile browser or a desktop session.
Session cookies keep you logged in and preserve your account state. Analytics cookies help us understand how account flows are used. Cookie controls are available in your browser settings; the current preference state is applied on your next session load.
Active account data is held for the duration of your account relationship. Transaction references — including InstaPay and PESONet records — are kept for the period required by applicable financial and legal obligations, then removed.
For any data-handling concern not resolved through self-service, write to our support team via the email address shown in your account dashboard. We will confirm receipt and respond according to the process described in this policy.
These are the data and privacy questions we receive most often. Each answer reflects the practices described in this policy and the steps available inside your account.
During registration we collect the name, contact number and email address you submit, plus the login credentials you create. Once your account is active, session data and transaction references — such as InstaPay or PESONet entries — are added to your account record as you use the platform.
We record the transaction reference and amount in your account wallet history. Your full payment-provider credentials — such as linked bank account details — are held by the payment provider, not stored by us. The reference in your wallet is the data point we hold.
Your account dashboard shows profile details, wallet history and session-level records after you log in. If you need information about records not visible in the dashboard — such as identity-verification data — contact support with your account ID and the specific data you are asking about.
Standard fields like your contact number and email can be updated directly in account settings. For fields locked after identity verification, submit a written correction request through live chat or support email. Include your account ID so the team can locate the right record quickly.
We share data only where necessary to process a transaction you initiated, to meet a legal obligation, or to respond to a verified legal request. We do not sell personal data. Payment gateways handling your Bank Transfer or InstaPay transaction operate under their own privacy policies.
When an account is closed, we follow the retention period required by applicable law before deletion. Transaction records — including PESONet and Bank Transfer references — are kept for as long as financial and legal obligations require. After that period, they are removed from our systems.
Send a written complaint to the support email address shown in your account dashboard after login. State clearly what the concern is and reference your account ID. We will acknowledge receipt and follow the response process described in this policy, including telling you what action is possible.